FAQ

Welcome to the Edition Cosmetics FAQ page. Here, you'll find answers to some of the most common questions about our products and services. If you have further questions, please don't hesitate to contact us at hello@editioncosmetics.com.

 

1. Does Edition Cosmetics test on animals or are your products vegan?

Edition Cosmetics does not test on animals nor do we ask others to test on our behalf, except where required by law. We are actively working with industry partners to eliminate animal testing globally and are committed to the development and acceptance of alternative methods. All our products are 100% vegan and cruelty-free, dedicated to the health and safety of our consumers while ensuring the highest quality standards.

 

2. Do your products contain animal ingredients?

We are happy to let you know that our brand is 100% vegan and cruelty-free! 

 

3. Do you accept international orders?

Yes! We ship around the world with excellent rates to the UK, EU and US! Be sure to check our shipping page for full rates. 

 

4. Where can I look up the ingredients for each product?

You can find the full list of ingredients for each Edition Cosmetics product on its respective product page on our website.

 

5. What is your return policy?

We are committed to providing quality products to our customers. If you receive products from Edition Cosmetics that do not meet your expectations, simply return the unused product with the receipt within 14 days of purchase. Terms and conditions apply - be sure to check our return policy before placing an order.

When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded. Empty containers will also not be accepted for a refund. Processing time for returns takes up to 30 business days from the date the return is received at our facility. Shipping fees are non-refundable. Customers are responsible for all shipping fees associated with returns. We regret that we cannot make exchanges at this time.

Items purchased on our website cannot be returned or exchanged at retailers that sell Edition Cosmetics.

To start a return, please contact Customer Care at hello@editioncosmetics.com.

6. How can I order from Edition Cosmetics?

You can order from Edition Cosmetics by shopping online at www.editioncosmetics.com.

7. Are your products safe for pregnant women?

We take the safety of our products very seriously and are confident about the safety of the ingredients we use. However, we recommend that you consult your physician to determine whether a product is safe for you during pregnancy.

8. Do you charge sales tax in my province/territory?

We are required by law to charge sales tax on all orders where applicable. Sales tax is calculated and charged based on the zip code of the shipping address. If you have any questions regarding sales tax, please contact us at hello@editioncosmetics.com.

9. Are your products gluten-free?

Many of our products do not contain ingredients derived from barley, oats, rye, spelt, or wheat, which are commonly known sources of gluten. However, we do not claim that any of our products are gluten-free, as they are processed in manufacturing plants where products containing gluten ingredients are also made.

10. Subscriptions FAQs

We are excited to announce that subscription boxes are coming soon! We are listening to customer feedback and finding out your favorite items from our store. With this information, we plan to curate box-like packages that you can subscribe to for a fraction of the retail price. Watch this space and sign up for our newsletters and latest offers via hello@editioncosmetics.com. Alternatively, visit our contact page and fill out our customer form.

 

If you have any other questions, feel free to reach out to us at hello@editioncosmetics.com. We're here to help!